Member service assistant

JOB DESCRIPTION AND PERSON SPECIFICATION

Job title: Member Services Assistant

Reporting to: Line Manager and Managing Director

Member Services Assistant

Full time post: 40 hours p/w Mon-Fri

Competitive salary, dependent on experience.

How to apply:
Apply in the first instance with your CV and a covering letter detailing why you are suitable for the role to
hbs@hbsring.co.uk.

Closing date for applications is 12:00 noon Wednesday 7th April 2021

The Role:
This is a customer and supplier facing role which is pivotal to the ongoing success of our business. You will provide a professional service to the members and customers of HBS Ring Ltd, effectively dealing with enquiries and assisting with the management of our on-site store.

We are looking for someone who is keen to develop their career in the agricultural / land-based service sector. The ideal applicant will:

  • Ideally have knowledge of or experience in the agricultural /land-based sector.
  • Enjoy dealing with people.
  • Always look to provide the best customer service.
    In return you can expect the opportunity for training and further development.

The post will require:

  • A good working knowledge of Microsoft Office packages
  • Full UK driving license is essential.
  • Valid Forklift and Trailer license preferred, or willingness to obtain.

Summary of job:

This is a customer and supplier facing role which is pivotal to the ongoing success of
our business. You will provide a professional service to the customers of HBS Ring
Ltd, effectively dealing with enquiries, perform deliveries and assist with the
management of our on-site store.

Core duties:

  • Receive and process Member requests / enquiries e.g., fuel orders and core
    business.
  • Communicate by telephone, email and face to face with the customers to receive
    and process requests and orders.
  • • Securing new business and raising the awareness of the business within the
    Highlands and HBS Ring area.
  • Update relevant office databases with orders, new Member details, new
    assignments, changes to client details etc.
  • Acquire new Members using proactive methods e.g. telephone, email, visits etc.
    to ensure that annual / monthly targets are met.
  • Source new suppliers to continue to expand the services we offer to our
    membership.
  • Promote the Business (HBS Ring and HALS Ltd) to the membership and wider
    community ensuring member visits are made, agricultural gatherings are
    attended.
  • Carry out customer deliveries.

Assist with the management of the on-site store including:

  • Receive, unload, and shelve supplies.
  • Inspect deliveries for damage or discrepancies; report those to accounting for
    reimbursements and record keeping.
  • Maintain receipts, records, and withdrawals of the store.
  • Perform other stock-related duties, including returns, packing, and labelling.
  • Rotate stock and coordinate disposal of surplus (if required).
  • Ensure adequate record keeping and manage all documentation to confirm
    proper stock levels and maintain inventory control.
Criteria Essential Desirable
Experience
  • Working with external suppliers, service providers / stakeholders.
  • Proven track record of achieving targets and working to deadlines.
  • Working in a front facing customer service/sales role.
  • Communicating with people at all levels.
  • Relevant experience working within agricultural/landbased sector.
  • Experience of developing business connections to achieve business growth.
Skills & Abilities
  • Ability to work with a computerised database system.
  • Excellent communication and customer service skills.
  • Good written, verbal and numeracy skills, with a high degree of accuracy and attention to detail.
  • Computer literacy in basic Microsoft IT packages, e.g. Outlook, Word, Excel
  • Excellent organisational skills with the ability to multi-task and work flexibly to ensure deadlines are met.
  • A team player.
  • Have a co-operative and flexible approach.
  • Effective record keeping and the ability to deal correctly with sensitive and confidential information.
  • Ability to solve problems and complaints effectively.
  • Production and analysis of data
Qualifications
  • Educated to Higher standard or equivalent.
Related Degree or other related professional qualification
Other
  • Full UK driving license is essential.
Valid Forklift and Trailer license preferred, or willingness to obtain.
For an informal chat about the role or HBS please call Sam Cribb – 01463 811603 or email hbs@hbsring.co.uk
Submit a Request
close slider

SUBMIT A QUICK REQUEST

Submit a quick request for labour, machinery, services or a commodity and we'll contact you back to facilitate it!

1 + 10 =