A Message To Our Customers

Our core hours of operation are: 8:00am – 5.30pm Mon-Fri.

The HBS team is still available to serve your needs. We are currently operating a skeleton staff in the office with the rest of the team working from home.
Thank you for your continued custom.
For the safety of our customers and staff the HBS office will not be accessible to customers. When visiting the premises for product collection we thank you for observing social distancing rules and honouring the requirement to wear a face covering unless you are exempt.
Please stay safe

Member service assistant

JOB DESCRIPTION AND PERSON SPECIFICATION

Job title: Member Services Assistant

Reporting to: Line Manager and Managing Director

Member Services Assistant

Full time post: 40 hours p/w Mon-Fri

Competitive salary, dependent on experience.

How to apply:
Apply in the first instance with your CV and a covering letter detailing why you are suitable for the role to
hbs@hbsring.co.uk.

Closing date for applications is 12:00 noon Wednesday 7th April 2021

The Role:
This is a customer and supplier facing role which is pivotal to the ongoing success of our business. You will provide a professional service to the members and customers of HBS Ring Ltd, effectively dealing with enquiries and assisting with the management of our on-site store.

We are looking for someone who is keen to develop their career in the agricultural / land-based service sector. The ideal applicant will:

  • Ideally have knowledge of or experience in the agricultural /land-based sector.
  • Enjoy dealing with people.
  • Always look to provide the best customer service.
    In return you can expect the opportunity for training and further development.

The post will require:

  • A good working knowledge of Microsoft Office packages
  • Full UK driving license is essential.
  • Valid Forklift and Trailer license preferred, or willingness to obtain.

Summary of job:

This is a customer and supplier facing role which is pivotal to the ongoing success of
our business. You will provide a professional service to the customers of HBS Ring
Ltd, effectively dealing with enquiries, perform deliveries and assist with the
management of our on-site store.

Core duties:

  • Receive and process Member requests / enquiries e.g., fuel orders and core
    business.
  • Communicate by telephone, email and face to face with the customers to receive
    and process requests and orders.
  • • Securing new business and raising the awareness of the business within the
    Highlands and HBS Ring area.
  • Update relevant office databases with orders, new Member details, new
    assignments, changes to client details etc.
  • Acquire new Members using proactive methods e.g. telephone, email, visits etc.
    to ensure that annual / monthly targets are met.
  • Source new suppliers to continue to expand the services we offer to our
    membership.
  • Promote the Business (HBS Ring and HALS Ltd) to the membership and wider
    community ensuring member visits are made, agricultural gatherings are
    attended.
  • Carry out customer deliveries.

Assist with the management of the on-site store including:

  • Receive, unload, and shelve supplies.
  • Inspect deliveries for damage or discrepancies; report those to accounting for
    reimbursements and record keeping.
  • Maintain receipts, records, and withdrawals of the store.
  • Perform other stock-related duties, including returns, packing, and labelling.
  • Rotate stock and coordinate disposal of surplus (if required).
  • Ensure adequate record keeping and manage all documentation to confirm
    proper stock levels and maintain inventory control.
Criteria Essential Desirable
Experience
  • Working with external suppliers, service providers / stakeholders.
  • Proven track record of achieving targets and working to deadlines.
  • Working in a front facing customer service/sales role.
  • Communicating with people at all levels.
  • Relevant experience working within agricultural/landbased sector.
  • Experience of developing business connections to achieve business growth.
Skills & Abilities
  • Ability to work with a computerised database system.
  • Excellent communication and customer service skills.
  • Good written, verbal and numeracy skills, with a high degree of accuracy and attention to detail.
  • Computer literacy in basic Microsoft IT packages, e.g. Outlook, Word, Excel
  • Excellent organisational skills with the ability to multi-task and work flexibly to ensure deadlines are met.
  • A team player.
  • Have a co-operative and flexible approach.
  • Effective record keeping and the ability to deal correctly with sensitive and confidential information.
  • Ability to solve problems and complaints effectively.
  • Production and analysis of data
Qualifications
  • Educated to Higher standard or equivalent.
Related Degree or other related professional qualification
Other
  • Full UK driving license is essential.
Valid Forklift and Trailer license preferred, or willingness to obtain.
For an informal chat about the role or HBS please call Sam Cribb – 01463 811603 or email hbs@hbsring.co.uk
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