Job title: Member Services Assistant

Reporting to: Line Manager and Managing Director

Member Services Assistant

Full time post: 40 hours p/w Mon-Fri

Competitive salary, dependent on experience.

How to apply:
Apply in the first instance with your CV and a covering letter detailing why you are suitable for the role to
hbs@hbsring.co.uk.

Closing date for applications is 12:00 noon Wednesday 7th April 2021

The Role:
This is a customer and supplier facing role which is pivotal to the ongoing success of our business. You will provide a professional service to the members and customers of HBS Ring Ltd, effectively dealing with enquiries and assisting with the management of our on-site store.

We are looking for someone who is keen to develop their career in the agricultural / land-based service sector. The ideal applicant will:

• Ideally have knowledge of or experience in the agricultural /land-based sector.
• Enjoy dealing with people.
• Always look to provide the best customer service.
  In return you can expect the opportunity for training and further development.

The post will require:

• A good working knowledge of Microsoft Office packages
• Full UK driving license is essential.
• Valid Forklift and Trailer license preferred, or willingness to obtain.

Summary of job:

This is a customer and supplier facing role which is pivotal to the ongoing success of
our business. You will provide a professional service to the customers of HBS Ring
Ltd, effectively dealing with enquiries, perform deliveries and assist with the
management of our on-site store.

Core duties:

• Receive and process Member requests / enquiries e.g., fuel orders and core
  business.
• Communicate by telephone, email and face to face with the customers to receive
  and process requests and orders.
• • Securing new business and raising the awareness of the business within the
  Highlands and HBS Ring area.
• Update relevant office databases with orders, new Member details, new
  assignments, changes to client details etc.
• Acquire new Members using proactive methods e.g. telephone, email, visits etc.
  to ensure that annual / monthly targets are met.
• Source new suppliers to continue to expand the services we offer to our
  membership.
• Promote the Business (HBS Ring and HALS Ltd) to the membership and wider
  community ensuring member visits are made, agricultural gatherings are
  attended.
• Carry out customer deliveries.

Assist with the management of the on-site store including:

• Receive, unload, and shelve supplies.
• Inspect deliveries for damage or discrepancies; report those to accounting for
  reimbursements and record keeping.
• Maintain receipts, records, and withdrawals of the store.
• Perform other stock-related duties, including returns, packing, and labelling.
• Rotate stock and coordinate disposal of surplus (if required).
• Ensure adequate record keeping and manage all documentation to confirm
  proper stock levels and maintain inventory control.